25.2 enhancements and patches
Review the BMC Helix Multi-Cloud Broker 25.2 enhancements and patches for features that will benefit your organization and understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
25.2.00 | ✅️ |
|
For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
SaaS application patching
BMC applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
25.2.00
Create BMC Helix ITSM problem records from third-party applications
The existing BMC Helix iPaaS, powered by Jitterbit templates for BMC Helix ITSM and Azure DevOps, and BMC Helix ITSM and Jira integrations are updated. In addition to existing use cases in these templates, you can create BMC Helix ITSM problem records from Azure DevOps work items and Jira issues. With this enhancement, you can easily track Azure DevOps work items and Jira issues in BMC Helix ITSM.
Learn more about this enhancement in the following topics:
- Creating Azure DevOps work items from problem records via BMC Helix iPaaS, powered by Jitterbit
- Creating Jira issues from problem records via BMC Helix iPaaS, powered by Jitterbit
Support for additional use cases in existing integration templates
BMC Helix Multi-Cloud Broker supports the following additional use cases in existing templates from the 25.2 version:
| Use case | Existing integration | Description | Reference |
|---|---|---|---|
| Synchronize attachments | BMC Helix ITSM and Azure DevOps | When an attachment is added to the Azure DevOps work item attachment section, it is displayed in the corresponding BMC Helix ITSM ticket description. | Synchronizing work orders with Azure DevOps work items via BMC Helix iPaaS, powered by Jitterbit |
| BMC Helix ITSM and Jira | When an attachment is added to the Jira issue attachment section, it is displayed in the corresponding BMC Helix ITSM ticket description. | Synchronizing work orders with Jira issues via BMC Helix iPaaS, powered by Jitterbit | |
| Synchronize status | BMC Helix ITSM and SolarWinds | When a SolarWinds alert is removed from the Triggered alerts page, the corresponding incident in BMC Helix ITSM is set to Resolved. | Creating incidents from SolarWinds alerts via BMC Helix iPaaS, powered by Jitterbit |