25.1 enhancements and patches
Review the BMC Helix Multi-Cloud Broker 25.1 enhancements and patches for features that will benefit your organization and understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.1.01 | ✅️ | ✅️ | None | None |
25.1.00 | ✅️ |
|
For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
SaaS application patching
BMC applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On premises only) Downloading and installing the patch
| Downloading from EPD | Downloading the installation files |
|---|---|
| Patch installation | Performing the BMC Helix Service Management installation |
25.1.00
Integrate BMC Helix ITSM and Azure DevOps to synchronize tickets
Use BMC Helix iPaaS, powered by Jitterbit to implement the following integrations:
BMC Helix ITSM ticket | Azure DevOps ticket | Description | Reference |
|---|---|---|---|
Work orders | Work items | Integrate BMC Helix ITSM with Azure DevOps so that when a work order is created in BMC Helix ITSM, a corresponding work item is created in Azure DevOps. Similarly, when a work item is created in Azure DevOps, a corresponding work order is created in BMC Helix ITSM. With this integration, agents can easily access any application ticket regardless of the application they use. Additionally, agents get real-time updates about a ticket's progress as the changes in one application ticket are synchronized with the corresponding application ticket. | |
Problem records | Work items | Integrate BMC Helix ITSM with Azure DevOps so that when a problem record is created in BMC Helix ITSM, a corresponding work item is created in Azure DevOps. With this integration, agents can easily access the work item details from BMC Helix ITSM. Additionally, agents get real-time updates about a ticket's progress as the changes in one application ticket are synchronized with the corresponding application ticket. |
Synchronize the Description field attachments while updating a BMC Helix ITSM ticket
Attachments that agents add while updating a BMC Helix ITSM ticket are synchronized with the corresponding third-party application ticket. With this functionality, an agent working on the third-party application ticket gets additional details about the ticket.
To learn more, see Using-BMC-Helix-iPaaS-powered-by-Jitterbit-to-integrate-BMC-Helix-ITSM-with-third-party-applications.