Configuring the Progressive Web Apps screens
BMC Helix ITSM: Smart IT uses the Progressive Web App technology for incidents and work orders. Service desk agents can open these tickets in the progressive view from the BMC Helix ITSM: Smart IT console.
If your organization has opted for this feature, as an administrator, you can enable the Progressive Web Apps screens for work orders and incidents. After you enable the Progressive Web Apps, you must configure it for BMC Helix Multi-Cloud Broker. To learn more about configuring the progressive views, see Enabling BMC Helix Multi-Cloud Broker for Smart IT.
Before you begin
Make sure that you have enabled the Progressive web application screens.
To configure the progressive views for BMC Helix Multi-Cloud Broker
- Log in to BMC Helix ITSM.
- Select Administrator Console > Application Administration Console.
- Click the Custom Configuration tab.
- In Application Settings, select Helix Multi Cloud Service Management > Integration > Application Configuration.
Click Open and complete the following fields:
Field
Description
mcsm.host
Enter the BMC Helix Innovation Suite server host name provided to you by BMC.
mcsm.port
Enter the port that BMC Helix Innovation Studio uses.
Important: For the https protocol, if 443 does not work, enter -1.
mcsm.protocol
Enter http or https.
mcsm.username
Enter the BMC Helix Innovation Suite tenant administrator user name.
mcsm:password
Enter the BMC Helix Innovation Suite tenant administrator password.
- Click Update Settings.