Reference of integration between BMC Helix ITSM work orders and Jira issues by using BMC Helix Integration Service

• Configuration
  If you are integrating BMC Helix Multi-Cloud Broker with an on-premises instance of ITSM, enter the following values:

  Field	Value
  Site	Select the site that you created for Remedy.
  AR server	Enter the name of your on-premises AR System server.
  AR server port	Enter the port number for your on-premises AR System server.

• Account
  Add a ITSM user account that has permissions to view business service requests and permissions to update incidents, change, or problem requests.

• Configuration
  While activating BMC Helix Multi-Cloud Broker, BMC configures the Multi-Cloud connector. Do not modify the default Multi-Cloud connector configuration.

• Account
  BMC sets up the account for the Multi-Cloud connector.
  Click to re-authenticate after you have changed the password for your tenant administrator user account in BMC Helix Innovation Studio.
  For information about changing the user password, see Creating or modifying People data.

• Configuration
  To send email notifications for errors, specify values for the following fields:

  Field	Value
  Name	Enter a name for the connector configuration.
  Site	Select the appropriate site for your email server.
  Connection type	Select the type of connection for your email server.

• Account
  Add an email account to be used for sending error notifications.

Excerpt named Jira was not found in document xwiki:Service-Management.IT-Service-Management.BMC-Helix-Multi-Cloud-Broker.mcbroker213.Common-connector-content.WebHome.

• Trigger

  Field	Value
  Flow Target	Multi-Cloud

• Field Mapping

  Field	Value
  To	Enter the email account that will receive the error notification.
  Subject	Flow Title
  From Note: The value of this field is set to Integration Service.	NA

  Note

  You can change the following out-of-the-box field mappings:

  • Subject
  • From

  However, BMC recommends that you retain the existing mappings.
  

• Trigger

  Field	Value
  Broker Vendor Name	is not empty
  Is New Workorder Work Log	is true

• Field Mapping
  Do not change the following out-of-the-box field mappings.

  Field	Value
  post_type	comment#vendor
  ticketNumber	Work Order ID
  ticket_type	workorder
  vendorTicketId	Broker Vendor Ticket Id
  Attachment Object 1.name	Attachment 1 filename
  Attachment Object 1.content	Attachment 1
  Attachment Object 2.name	Attachment 2 filename
  Attachment Object 2.content	Attachment 2
  Attachment Object 3.name	Attachment 3 filename
  Attachment Object 3.content	Attachment 3

  NoteYou can change the out-of-the-box field mapping for the text field. Default value is set to Notes.However, BMC recommends that you retain the existing mapping.

• Trigger

  Field	Value
  Broker Vendor Name	is not empty
  Is New Workorder Work Log_People	is true

• Field Mapping
  Do not change the following out-of-the-box field mappings.

  Field	Value
  post_type	comment#vendor
  ticket_type	workorder
  ticketNumber	Work Order ID
  vendorTicketId	Broker Vendor Ticket ID
  Author	Full name
  Attachment Object 1.name	Attachment 1 filename
  Attachment Object 1.content	Attachment 1
  Attachment Object 2.name	Attachment 2 filename
  Attachment Object 2.content	Attachment 2
  Attachment Object 3.name	Attachment 3 filename
  Attachment Object 3.content	Attachment 3

  Note

  You can change the out-of-the-box field mapping for the text field. Default value is set to Notes.

  However, BMC recommends that you retain the existing mapping.

• Trigger
  Retain the values that are available out-of-the-box.

• Field mapping
  Do not change the following out-of-the-box field mappings.
  

  Field	Value
  Vendor	Jira
  Vendor Ticket Id	Issue Key
  Vendor Ticket Properties	Retain the out-of-the-box properties mapping.

• Trigger

  Retain the values that are available out-of-the-box.

• Field mapping

  Do not change the following out-of-the-box field mappings.

  Field	Value
  text	Retain the prefix Comment Body
  post_type	comment#remedy
  Vendor	JIRA
  Vendor Ticket Id	Issue Key
  commentId	Comment ID
  Attachment Object 1	Attachment Object 1
  Attachment Object 2	Attachment Object 2
  Attachment Object 3	Attachment Object 3

For the MCSM ITSM connector target, define the connection configuration and profile required by the connector process.

For the Connector Targets, define the connection configuration and profile required by the connector process in BMC Helix Innovation Suite.