This documentation supports the 21.05 version of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Enabling prebuilt integration with Azure Monitor

As an administrator, you can integrate BMC Helix ITSM with Microsoft Azure Monitor to create BMC Helix ITSM incidents from Azure Monitor alerts by using BMC Helix Multi-Cloud Broker.

Azure Monitor provides analytics and insights about your cloud and on-premises resources and applications by analyzing telemetry. Azure Monitor enables you to configure alerts on multiple Azure resources such as metrics, search queries, log events, website availability and so on.

You can create BMC Helix ITSM incidents from the following types of Azure Monitor alerts:

  • Metric alerts
  • Activity log alerts

To enable this integration, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the underlying integration technology. In BMC Helix iPaaS, you use the out-of-the-box integration templates, deploy them to your BMC Helix iPaaS environment and update them, and run the integration. Whereas, in BMC Helix Integration Service, you configure the flows, connectors, and connector targets, and run the integration.

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Azure Monitor because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.


Refer the following topics to integrate BMC Helix ITSM with Azure Monitor:


 

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