This documentation supports the 21.05 version of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Enabling prebuilt DevOps integration between JIRA Software and BMC Helix ITSM

As an administrator, you can integrate BMC Helix ITSM with Atlassian Jira Software to synchronize BMC Helix ITSM tickets with Jira issues by using BMC Helix Multi-Cloud Broker. 

To enable this integration, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the underlying integration technology. In BMC Helix iPaaS, you use the out-of-the-box integration templates, deploy them to your BMC Helix iPaaS environment and update them, and run the integration. Whereas, in BMC Helix Integration Service, you configure the flows, connectors, and connector targets, and run the integration.

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Jira because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.


Based on the type of ticket that you want to create, refer the following topics to integrate BMC Helix ITSM with Jira:

Ticket type

Reference

Incident

Change request

Work order

Problem record

Known error request

 

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