This documentation supports the 21.05 version of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.

Jira Service Desk integration reference

As an administrator, you can integrate BMC Helix ITSM with Jira Service Management (formerly known as Jira Service Desk) to consolidate and broker tickets between BMC Helix ITSM and Jira Service Management by using BMC Helix Multi-Cloud Broker. 

To integrate BMC Helix ITSM and Jira Service Management, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the integration platform. 

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Jira Service Management because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.


Refer any of the following topics to get the integration details based on the platform that you choose:


 

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