BMC Helix Multi-Cloud Broker helps facilitate DevOps practices in organizations using multiple tools. You can integrate BMC Helix Multi-Cloud Broker with Rally Software (formerly known as CA Agile Central) and manage tickets across multiple teams more effectively. For more information about DevOps integration, see DevOps-integration.
WarningImportant
CA Agile Central has been renamed to Rally Software. However, some instances in the product UI and documentation might refer to the old product name.
Before you begin
Complete all preconfiguration tasks before you configure the integration.
To select the integration option for DevOps between Rally Software and BMC Helix ITSM
- Log in to BMC Helix Innovation Suite.
- On Workspace, click Multi-Cloud Broker.
To launch BMC Helix Multi-Cloud Broker, click Visit Deployed Application.
SuccessTip
You can access BMC Helix Multi-Cloud Broker directly by entering the URL https://hostName:portNumber/helix/index.html#/com.bmc.dsm.mcsm/login and logging in as a tenant administrator.
- To open the configuration page, click Settings
. - Select Start Here > Quick Configuration Guide.
- In the Step 1: Choose configuration tab, perform the following steps:
- From the Choose configuration list, select the Helix integration service.
b. For the DevOps feature, select ITSM Incident to Agile Central Issue under DevOps Integration, and click Next.
The Perform configurations tab displays a list of the common configurations, connectors, flows, and connector targets and processes that you need to configure as described in the next tasks.
To map Rally Software vendor data to BMC Helix ITSM
Configuring vendor data includes setting up a vendor organization and defining vendor mappings for the technology provider. Vendor mapping ensures that your vendor is notified about changes to the BMC Helix ITSM fields by sending updates as a comment to the corresponding vendor ticket.
- If you have not already done so, to set up the vendor organizations, on the Perform configurations tab, click Manage Vendor Organizations. For instructions, see Performing-preconfiguration-tasks.
- To add or update the vendor mapping, on the Perform configurations tab, click Map Vendors.
- On the Map Vendors screen, click
to open the Map New Vendor page.

- Enter a Description that makes it easy for you to identify the vendor metadata configuration.
Select the Ticketing Technology Provider.
The Ticketing Technology Provider is the application the vendor uses to manage tickets.
| Ticketing Technology Provider |
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JIRA Software Service Desk | |
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| TrueSight Ops Mgmt for PSR |
- Click Add Mapping.
BMC Helix Multi-Cloud Broker displays the default Instance URL, Vendor Field Mapping and Display Field Mapping. - Update the Instance URL with the ticketing technology provider server and port details.
- To add or delete mapped field values, click Click { } to open the JSON editor, and modify Vendor Field Mapping and Display Field Mapping.
If required, update the existing Vendor Field Mapping.
Vendor field mapping defines how BMC Helix Multi-Cloud Broker maps BMC Helix ITSM fields to vendor ticket fields.

If required, update the existing Display Field Mapping.
Display field mapping defines how vendor ticket fields map to the fields on the Smart IT console.

For each feature you selected, complete the following procedure for the connectors listed on the Configuration Links page.- To navigate to BMC Helix Integration Service, on the Configuration Links page, click Configure connectors in Integration Studio under Required Common Configurations.
You must configure the connectors listed for each feature, in addition to the connectors listed under Required Common Configuration. - To enter field values, select a connector, such as ITSM, and click Configuration.
You might need to click the arrow on the ribbon in the lower section of the screen to open the Configuration pane. - To update the configuration defaults, enter the appropriate field values by referring to the list of connectors at the end of this procedure.
- To add or update the user account that is used to access the vendor application, click Accounts.
List of connectors for integration with Rally Software
ITSM
Configuration
If you are integrating BMC Helix Multi-Cloud Broker with an on-premises instance of ITSM, enter the following values:
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| Select the site that you created for Remedy. |
| Enter the name of your on-premises AR System server. |
| Enter the port number for your on-premises AR System server. |
- Account
Add a ITSM user account that has permissions to view business service requests and permissions to update incidents, change, or problem requests.
Multi-Cloud
- Configuration
While activating BMC Helix Multi-Cloud Broker, BMC configures the Multi-Cloud connector. Do not modify the default Multi-Cloud connector configuration.
Account
BMC sets up the account for the Multi-Cloud connector.
Click
to re-authenticate after you have changed the password for your tenant administrator user account in BMC Helix Innovation Studio.
For information about changing the user password, see Creating or modifying People data.
CA Agile Central
Configuration
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| Enter a name for the connector configuration. |
| For an on-premises Rally Software instance, select the site that you created. For instances in the cloud, select Cloud as the site. |
CA Agile Central Hostname
| Enter the name of your Rally Software server. |
CA Agile Central server Port: | Enter the port number of the Rally Software server. |
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- Account
- Add the account of a Rally Software user who can view and update issues.
SMTP Email
Configuration
To send email notifications for errors, specify values for the following fields:
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| Enter a name for the connector configuration. |
| Select the appropriate site for your email server. |
| Select the type of connection for your email server. |
- Account
Add an email account to be used for sending error notifications.
For each feature you selected, complete this procedure for the flows listed on the Configuration Links page.
To navigate to BMC Helix Integration Service, on the Configuration Links page, click Configure flows in Integration Studio under Required Common Configurations.
You need to configure the flows listed for each feature, in addition to the flows listed under Required Common Configuration.
To open the flow template page, on the Catalog tab in Integration Studio, click the flow you want to configure.

- To create a copy of the flow template, click
.

- Select the appropriate accounts for the end-point connectors of the selected flow.
You specify the connector accounts when configuring connectors. - To update the name of the flow that you have copied from the flow template, select My Flow, open the flow that you copied, and update the title.
- Specify the trigger Conditions and Field mapping, and click OK.
For more information about trigger conditions and field mappings, see the list of flows at the end of this procedure. - Click My Flows and select the flow that you created from the flow template.
- To verify the target values for the trigger conditions and the field mappings, in the right pane, click Details.
List of flows for integration with Rally Software
Create DevOps Incident
- Trigger
You need to set a trigger condition for this flow to determine which Incidents should be sent to CA Agile Central. For example, you can use the following triggers:- Status = Resolved
Status Reason = Future Enhancement
Field Mapping
The following values are mapped out-of-the-box:
| CA Agile Central field name | |
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| | In the Vendor Field Mapping of the Map Vendor definition, the transformation values of Priority are defined. |
| | The Incident ID is included as a part of the Summary. |
| | Default value is set to Not Started. |
| | In the Vendor Field Mapping of the Map Vendor definition, the transformation values of Priority to Severity are defined. |
| | |
| | Incident ID is included in the Summary and also added as a label on the issue. |
| | Default value is set to Submitted. |
| | The Create DevOps Incident flow can be used to send incidents to other DevOps vendors like Jira. You can use one of the following options: - Use the Target Values option and select the Technology Service from the list
- Use the Source Fields option and map it to one of the existing field from ITSM, for example, the Resolution Category Tier 2 field. Then, you can use the transformation option to map different ITSM Services to different technology services.
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Sync Agile Central Defect
- Trigger
Ensure that Tags is set to contains INC.
Field Mapping
Do not change the following out-of-the-box field mappings.
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| Retain out-of-the-box properties mapping |
WarningNote
You can change the out-of-the-box field mapping for the Status field.
However, BMC recommends that you retain the existing mapping.
Sync Agile Central User Story
- Trigger
Ensure that Tags is set to contain INC.
Field Mapping
Do not change the following out-of-the-box field mappings.
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| Retain out-of-the-box properties mapping |
WarningNote
You can change the out-of-the-box field mapping for the Status field.
However, BMC recommends that you retain the existing mapping.
Create Incident Activity Note
Field Mapping
Do not change the following out-of-the-box field mappings.
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Attachment Object 1.content | |
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Attachment Object 2.content | |
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Attachment Object 3.content | |
WarningNote
You can change the out-of-the-box field mapping for the text field. Default value is set to Notes.
However, BMC recommends that you retain the existing mapping.
Create Incident Activity Note with Author (Remedy 9.1.06 or later)
Field Mapping
Do not change the following out-of-the-box field mappings.
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Attachment Object 1.content | |
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Attachment Object 2.content | |
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Attachment Object 3.content | |
WarningNote
You can change the out-of-the-box field mapping for the text field. Default value is set to Notes.
However, BMC recommends that you retain the existing mapping.
By default, the Create Incident Activity Note flow is used. Instead of the default flow, if you want to use the Create Incident Activity Note with Author flow, you must make changes to the flow.
For more information about using the flow, see Updating flows.
To define connector targets to enable DevOps between Rally Software and BMC Helix ITSM
BMC preconfigures the out-of-the-box connector targets for all BMC Helix Multi-Cloud Broker features. If you want to update the connector configuration or account information, update the connector target for the feature.ErrorWarning
Do not delete the out-of-the-box connector targets.
- To navigate to BMC Helix Innovation Suite, in the Configuration Links page, click Configure Connector Targets in Innovation Studio under Required Common Configurations.
You need to configure the connector targets listed for each feature on the Configuration Links page, in addition to the ones listed under Required Common Configuration. - Click the connector target you want to configure or click
to configure a new connector target. Enter or update the following values and save the configuration.
Field | Instructions |
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Name | Enter a unique name for the configuration. The name is associated with the process that is related to the connector you are configuring. |
Connector Type | Select the connector type from the list of connectors available to you in BMC Helix Integration Service. |
Configuration | Select a configuration from the list.For example, if you select qradar as the Connector Type, all the configurations that you have made for qradar are displayed in the Configuration list. |
Profile | Select a profile. For example, if you select qradar as the Connector Type, all the profiles that you have created for qradar are displayed in the Configuration list. |
List of connector targets for integration with Rally Software
Connector Process Remedy ITSM
For the MCSM ITSM connector target, define the connection configuration and profile required by the connector process.
MCSM Agile Central
For the Connector Targets, define the connection configuration and profile required by the connector process in BMC Helix Innovation Suite.
When you complete the configuration for all the components, verify that the tickets are being brokered from BMC Helix ITSM to Rally Software.
Configuring-BMC-Helix-Multi-Cloud-Broker