Phased rolloutThis documentation supports the 21.02 version of BMC Helix Multi-Cloud Broker.To view an earlier version, select the version from the Product version menu.


AWS integration reference

As an administrator, you can integrate BMC Helix ITSM with AWS Support to create AWS Support tickets from BMC Helix ITSM incidents by using BMC Helix Multi-Cloud Broker. With this integration, your agents can track user issues easily in AWS Support.

To integrate BMC Helix ITSM with AWS Support, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the integration platform. 

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with AWS Support because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.


Refer any of the following topics to get the integration details based on the platform that you choose:

 

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