Troubleshooting Agentic chat

Agentic chat does not generate any response.

Make sure you have performed the following actions:

• Set the correct API endpoint URL and API key for the model you want to use for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI.
• Configure the skill for Agentic chat as follows to generate responses:
  1. Associate the model you want with the Agent in Global Context out-of-the-box skill for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI.
     If you have created a custom skill for Agentic chat, associate the model with the custom skill instead. 

     For information about associating a model with a skill, see Creating and managing skills and Creating and managing prompts.

     For information about the supported models, see Models in BMC HelixGPT.

  2. Set this skill for Agentic chat on the GPT Configurations page.
     For more information, see Configuring ticket contextual data and custom skill for BMC HelixGPT capabilities.
• Run the data connection jobs for the data sources of the BMC Helix IT Service Management application and make sure that the data sources are indexed. 

• BMC HelixGPTManager shows a seed data error when you try to associate another model with an out-of-the-box skill for the BMC Helix IT Service Management application.

• You cannot link other prompts to an out-of-the-box skill for the BMC Helix IT Service Management application. 

Work around:

1. Log into BMC Helix Innovation Studio with administrator credentials.
2. Select the Development mode as Base.
3. Click Workspace.
4. On the Workspace page, click the HelixGPT Manager application to open it.
5. On the Rules tab, click the Protect Seed Data - Skill rule.
6. On the Edit  tab of the Protect Seed Data - Skill page, expand GENERAL and turn off the Enabled toggle key.

7. In BMC HelixGPT Manager, associate the model or link the prompt you want to the out-of-the-box skill for the BMC Helix IT Service Management application and save the changes.
   For information about associating a model or linking a prompt to a skill, see Updating prompts and skills for consistent and efficient responses from BMC HelixGPT.

   Warning

   Do not modify any other out-of-the-box configuration.

8. Open the Protect Seed Data - Skill page and turn on the Enabled toggle key.