Enabling Progressive Web Application screens

Before you begin

Make sure that you have performed the following steps:

• You must be an administrator or a user with Progressive Views Config permissions. For more information, see Roles and permissions.
• You must have upgraded to the latest version of Action Request System and BMC Helix ITSM.

To enable Progressive Views

1. From the IT Home page in Mid Tier, select Administrator Console > Application Administration Console. 
2. Click Custom Configuration.
3. Select Foundation > Advanced Options > Progressive Views configuration and click Open.
4. On the Progressive Views Configuration screen, select Enable Progressive Views.
   
   
   
   
5. Click Apply.

6. Log in to BMC Helix ITSM.
   You can now create work orders, incidents, problem investigations, known errors, tasks, broadcasts, assets, changes, and releases by using the PWA screens. Additionally, from the Ticket Console, when you select a work order, incident, problem investigation, known error, task, broadcast, change, or release, the ticket is displayed as a PWA screen. Similarly, from the Asset Console, when you select an asset, the asset is displayed as a PWA screen.

   Important

   If the Progressive Views are not enabled, manually set the following parameter:

   Parameter name	Description	Location	Value
   mid_tier.base.url Component Type: com.bmc.arsys.smartit Component Name: *	If the https access for Mid Tier requires the port number, enter it in the mid_tier.base.url parameter. Otherwise, you need not provide the port number. The domains of Mid Tier and BMC Helix ITSM must match. The domains should be either host names or fully qualified domain names. If you enable the mid_tier.base.url parameter by using Centralized Configuration, you need not restart mid tier. The updates are reflected in a few minutes. However, if you make changes to any parameter in the config.properties file, you must restart the Mid Tier.	Setting-configuration-parameters-in-BMC-Helix-ITSM	http://midTierServer:portNumber  <Mid tier base URL> Example: https://test.dsmlab.bmc.com

   • Your browser may take a few seconds longer to display the PWA screen when you perform the following actions: 
     • Click Flush Cache or Sync Cache in Mid Tier
     • Clear the browser cache
     • Open a PWA ticket on the browser for the first time 
   • We do not recommend launching BMC Helix ITSM in an iFrame when Progressive Web Application screens are enabled.

To disable Progressive Views

1. From the IT Home page, select Administrator Console > Application Administration Console. 
2. Click Custom Configuration.
3. Select Foundation > Advanced Options > Progressive Views configuration and click Open.
4. On the Progressive Views Configuration screen, clear the Enable Progressive Views checkbox.
5. Click Apply.