Supported languages and locales

Customizable language functionality based on user preference

As a service desk agent, you can access the BMC Helix ITSM user interface (UI) in your preferred language by updating your browser locale. However, you can view the UI in your preferred language without updating your browser locale settings.

To enable this feature, your administrator must perform the following steps:

• Set the useARUserPreferenceForLocalization CCS parameter in arsystem.bmc.arsys.midtier and com.bmc.arsys.smartit components to true. 
  By default, this parameter value is set to false. For more information about the useARUserPreferenceForLocalization CCS parameter, see Setting-configuration-parameters-in-BMC-Helix-ITSM.

• Select the language in the AR system User Preference form.
  For detailed steps, see Locale preferences.

• Select the language from the My preferences menu.
  For detailed steps, see To configure the language from the profile menu. 

  Important

  This step is applicable only for Innovation Studio-based applications.

   

When the feature is enabled, the UI is displayed in your preferred language that you have opted on the AR System User Preference form. This feature eliminates the need to update the locale setting in your browser every time you access the UI. 

If you have not opted for any preferred language on the form, the UI is displayed according to your browser locale setting. For more information about the useARUserPreferenceForLocalization CCS parameter, see Setting-configuration-parameters-in-BMC-Helix-ITSM.

To configure the language from the profile menu

As a logged-in user, you can access IS-based applications, such as BMC Helix ITSM Insights UI in your preferred language from the My preferences menu. 

1. Click the Profile icon (), and then select My preferences.
2. In the My preferences window, select your preferred language.
   
3. Click Apply.
   The UI elements appear in the selected language.

To configure the language as per the AR System User Preference

1. Navigate to the AR System Administration Console. 
2. Click System > General > Centralized Configuration.

3. In the AR System Configuration Generic UI form, set the following parameters:

   Component Name	Parameter	Value	Reference topic
   com.bmc.arsys.smartit > *	useARUserPreferenceForLocalization	true	Setting-configuration-parameters-in-BMC-Helix-ITSM
   com.bmc.arsys.midtier > DockerMTClusterUser	useARUserPreferenceForLocalization	true	Setting user preferences and CCS parameters for Progressive Web Applications

4. Click Apply.

Administrators and service desk agents can change the language from the AR System User Preference form. For more information, see Locale preferences.

Hebrew language limitations

The following limitations occur in the universal client:

• Create change request Dates tab—In the collision calendar, dates are displayed left-to-right. Calendar widgets for scheduled and actual dates display correctly.
• Dashboard—When you mouse over the Backlog charts, the dates display in dd mm yyyy format.
• Consoles—Columns resize from right-to-left in the Ticket, Knowledge, and Asset consoles. However, the resize widget is on the right side of the column header, which is more intuitive for left-to-right resizing. To increase the width of columns on the Ticket console, you must drag the first column bar to right instead of left.
• Browser—When you use BMC Helix ITSM on the Internet Explorer or Edge browser, if you change the browser locale to Hebrew that supports Right-to-Left (RTL) orientation, you will notice that on the Ticket, Asset, and Knowledge console when you add multiple columns which exceed the viewport width, the last few columns are not displayed when you scroll to left of the console or when you resize the column width. This happens due to the third party compatibility issue of the console grid of the Internet Explorer or Edge browser with languages that support RTL. It is recommended that you use BMC Helix ITSM on other browsers such as Chrome or Firefox.