Enabling and analyzing logs
You can use the logging capabilities of BMC Helix ITSM to help troubleshoot issues locally or in conjunction with BMC Customer Support.
Consult the following information about how to enable logs and how to view, search, and analyze them:
Viewing and using contents of the logs
Troubleshooting AR Server and components issues
For issues specifically with escalations, setting logging levels for approval server, and debugging logging issues with Email Engine, see:
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