Default mandatory fields

This topic provides a list of common out-of-the-box fields that are mandatory in Smart IT, but are not necessarily mandatory in the Mid Tier interface. The list is not exhaustive, and your environment might contain configurations that cause your fields and their properties to differ from the information shown. This information is required while adding fields to your views and configuring screens in classic Smart IT.

Important

Some fields are mandatory in both Mid Tier and Smart IT .
Smart IT displays a field as mandatory if it is required in Mid Tier, or if you have created an overlay of the field and made its entry mode as Required.
Smart IT does not support fields that are made mandatory by using active links.

Smart IT does not support changes in the selection values for the Status field. Instead, you can use Status Reason to make configurations.
We recommend that you not make a field mandatory by marking it as Required, if the field is not mandatory under certain conditions. For example, the Scheduled Start Date and Scheduled End Date fields on change requests are not mandatory for Latent changes.

Process of adding custom fields to classic Smart IT views

Data source	Mandatory fields in Smart IT	Form name	Field ID	Mandatory in BMC Helix ITSM?
Change	summary	CHG:Infrastructure Change	1000000000	Yes
	timing		1000000568
	impact		1000000163
	urgency		1000000162
	status		7
	riskLevel		1000000180	No
	company		1000000001	Yes
	timingReason		1000003216	No
Incident	summary	HPD:Help Desk	1000000000	Yes
	customerLoginId		304309540	No
	status		7	Yes
	impact		1000000163
	urgency		1000000162
	priority		1000000164
	siteId		1000000074	No
	company		1000000082	No
	phoneNumber		1000000056	Yes
	contactPhoneNumber		1000005785	No
	internetEmail		1000000048	No
Outage	type	AST:CI Unavailability	1000000474	Yes
	status		1000001546
	desc		1000000000
	scheduledStartDate		1000000350	No
	scheduledEndDate		1000000362
	actualStartDate		1000000348
Person	firstName		1000000019	Yes
	lastName		1000000018
	phone		1000000056
	site		1000000074	No
Task	desc	TMS:Task	8	Yes
	summary		10007000
	taskType		10001980
	status		7
	priority		10007122	No
Workorder	desc	WOI:WorkOrder	1000000151	No
	summary		1000000000	Yes
	workOrderType		1000000181	Yes
	customerLoginId		302998300	No
	status		7	Yes
	customerPhone		1000003306	No
	locationSite		260000001
	contactPhone		1000000056
	customerInternetEmail		1000003302
	customerFullName		301395300
Problem	Problem Title	PBM:Problem Investigation	1000000000	Yes
	Impact		1000000163
	Urgency		1000000162
	Company		1000000001	No
	Problem Status		7	Yes
	Investigation Driver		1000000798
Release	Summary	RMS:Release	1000000000
	Impact		1000000163
	Urgency		1000000162
	Business Justification		301133400
	Milestone		303538900
	Status		303502600

Default mandatory fields

BMC Helix ITSM 25.1

On this page