Enabling striped rows and disabling border lines in Asset Console and Shared Ticket Console

If you have created customized views for BMC Helix Innovation Studio based Shared Ticket Console and Asset Console, and you upgrade from BMC Helix ITSM version 22.1.07 or earlier, you must update your customized views as described in this topic to enable striped rows and to disable border lines for grid columns.

Related topics

Reconciling-customized-views-after-the-upgrade

Managing-your-work-by-using-Ticket-Console

Accessing and navigating the asset console

To enable striped rows and disable border lines for the grid columns in Shared Ticket Console 

  1. Log in to BMC Helix Innovation Studio in Best Practice mode.
  2. On the Workspace tab, click Applications.
  3. Click ITSM Application.
  4. On the Views tab, click the customized copy view of the default view Default IT Ticket Console SM.

    Preset_STC_1.jpg

  5. Select the Record grid component and then turn off the Show border lines toggle key. 

    image-2024-1-16_12-7-29.png


  6. Turn on the Show striped rows toggle key.

    image-2024-1-16_12-12-23.png

  7. Click Save.


To enable striped rows and disable border lines for grid columns in Asset Console

  1. Log in to BMC Helix Innovation Studio in Best Practice mode.
  2. On the Workspace tab, click Applications.
  3. Click ITSM Application.
  4. On the Views tab, click the customized copy view of the default view Default Asset Console SM.

    Preset_Asset_1.jpg

  5. Select the Record grid component and then turn off the Show border lines toggle key. 

    image-2024-1-16_12-18-0.png

  6. Turn on the Show striped rows toggle key.

    image-2024-1-16_12-21-53.png

  7. Click Save.

 

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