Enabling preset sharing in Asset Console and Shared Ticket Console

If you have created customized views for BMC Helix Innovation Studio based Shared Ticket Console and Asset Console, and you upgrade from BMC Helix ITSM version 22.1.07 or earlier, you must update your customized views as described in this topic to enable preset sharing.

Related topics

Reconciling-customized-views-after-the-upgrade

Managing-your-work-by-using-Ticket-Console

Accessing and navigating the asset console

To enable preset sharing in Shared Ticket Console

As an administrator, perform the following steps to enable preset sharing in Shared Ticket Console:

  1. Log in to BMC Helix Innovation Studio in Best Practice mode.
  2. On the Workspace tab, click Applications.
  3. Click ITSM Application.
  4. On the Views tab, click the customized copy view of the default view Default IT Ticket Console SM.

    Preset_STC_1.jpg

  5. Select View preset selector component and turn on the Enable sharing toggle key. 

    Preset_STC.jpg

  6. Click Save.


To enable preset sharing in Asset Console

As an administrator, perform the following steps to enable preset sharing in Asset Console:

  1. Log in to BMC Helix Innovation Studio in Best Practice mode.
  2. On the Workspace tab, click Applications.
  3. Click ITSM Application.
  4. On the Views tab, click the customized copy view of the default view Default Asset Console SM.

    Preset_Asset_1.jpg

  5. Select View preset selector component and turn on the Enable sharing toggle. 

    Preset_Asset.jpg

  6. Click Save.


 

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