Troubleshooting BMC HelixGPT chat

The following table describes the steps you can perform if you encounter the following problems: 

Problem	Resolution
BMC HelixGPT chat does not generate any response.	Make sure you have performed the following actions: Set the correct API endpoint URL and API key for the model you want to use for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI. Associate ITSM Global Chat Skill with the model you want to use for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI. Run the data connection jobs for the data sources of the BMC Helix IT Service Management application and make sure that the data sources are indexed.
BMC HelixGPT Manager shows a seed data error when you try to associate an out of the box skill with another model for the BMC Helix IT Service Management application.	Work around: Log into BMC Helix Innovation Studio with administrator credentials. Select the Development mode as Base. Click Workspace. On the Workspace page, click the HelixGPT Manager application to open it. On the Rules tab, click the Protect Seed Data - Skill rule. On the Edit tab of the Protect Seed Data - Skill page, expand GENERAL and turn off the Enabled toggle key. In BMC HelixGPT Manager, associate the out-of-the-box skill with the model that you want to use for the BMC Helix IT Service Management application and save the changes. For information about associating a skill with a model, see Updating prompts and skills for consistent and efficient responses from BMC HelixGPT. WarningDo not modify any other out-of-the-box configuration. Open the Protect Seed Data - Skill page and turn on the Enabled toggle key. ImportantIf BMC HelixGPT is upgraded, the preceding configuration is overwritten by the out-of-the-box configuration. Therefore, you must perform the workaround steps again after a BMC HelixGPT upgrade.