Enabling or disabling modules in BMC Helix ITSM
You can disable or enable modules in BMC Helix ITSM based on your organization's requirement. For example, you can disable Service Request Management if your organization does not use it.
The following video explains the procedure to disable a module in BMC Helix ITSM:
Modules available for enabling or disabling
You can disable modules for a specific tenant instance, or for the default tenant if multitenancy is not enabled. You can re-enable a module if you choose to begin using it at another time. Disabling an application in Smart IT does not affect the application in Mid Tier.
Module | Can be enabled | Can be disabled |
|---|---|---|
Service Request | ✅️ | ✅️ |
Work order | ✅️ | ✅️ |
Change request | ✅️ | ✅️ |
Problem investigation | ✅️ | ✅️ |
Known error* | ✅️ | ✅️ |
Release request | ✅️ | ✅️ |
Incident | ✅️ | ❌️ |
Assets | ✅️ | ❌️ |
Knowledge | ✅️ | ❌️ |
Task | ❌️ | ❌️ |
Activity | ❌️ | ❌️ |
Broadcast | ❌️ | ❌️ |
*To disable Known error, you must disable Problem Investigation.
To disable a specific module
- Log in to the Mid Tier as an administrator.
- To open the Centralized configuration form, select AR System Management Console > AR System Server Group Console > Server Group Configuration.
- Search for the disabledSmartITApplications parameter.
- Edit the Property Value field by entering one or more comma-separated values, as shown in the following illustration.
For example, to exclude Work Order Management and Problem Management, enter workorder,problem in the Property Value field.
To disable all configurable applications modules, enter request,workorder,change,problem,knownerror,release in the Property Value field. - Save the record.
- Clear the Smart IT cache.
To enable all modules
- Log in to the Mid Tier as an administrator.
- To open the Centralized configuration form, select AR System Management Console > AR System Server Group Console > Server Group Configuration.
- Search for the disabledSmartITApplications parameter.
- Set the value of the Property Value field to none.
- Save the record.
- Clear the Smart IT cache.
To clear the BMC Helix ITSM cache
From the Smart IT installation directory/tenant-config directory on each of the BMC Helix ITSM servers in the cluster, issue the following command:
../java -jar ../tenant-config-<version>-jar-with-dependencies.jar -server server/smartit -username username -password password -tenantName tenant_ID clearSmartITDisabledApplicationsCache
The following table describes the parameters for the command:
Parameter | Description |
|---|---|
server | The fully qualified domain name of the Smart IT server; for example, http://server1.ourdomain.com:80 |
username | The BMC Remedy Action Request System (BMC Remedy AR System) administrator username |
password | The BMC Remedy AR System administrator password |
tenant_ID | The tenant ID; for example, 000000000000001 (the default), 000000000000002, and so on. In a single tenant environment, use 000000000000001. |
Example
/opt/bmc/jre8/jdk1.8.0_45/jre/bin/java -jar /opt/bmc/SmartIT/Smart_IT/tenant-config/tenant-config-3.2.00.000-jar-with-dependencies.jar -server http://123.456.789.000/smartit -username admin01 -password pwadmin01 -tenantName 000000000000001 clearSmartITDisabledApplicationsCache
Users must log in again to see the changes in Smart IT.