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Service Management
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BMC Helix ITSM 23.3
Getting started
Key concepts

This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Key concepts

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

The various BMC Helix ITSM concepts are necessary to understand how BMC Helix ITSM works.

Key concepts for BMC Helix ITSM: Service Desk

Incident Management overview

Problem Management overview

Key concepts for BMC Helix ITSM: Asset Management

Asset Management concept

Asset Management overview

Key concepts for BMC Helix ITSM: Change Management and Release Management

Learning about Change Management

Learning about Release Management

Key concepts for BMC Helix ITSM: Knowledge Management

Knowledge Management overview

Knowledge-Centered Service overview

Key concepts for BMC Helix Digital Workplace

BMC Helix Digital Workplace overview

Key concepts for BMC Service Level Management

Learning about Service Level Management

BMC Service Level Management overview

Key concepts for Smart Recorder

Smart Recorder overview

Key concepts for BMC Helix Multi-Cloud Broker for BMC Helix ITSM

BMC Helix Multi-Cloud Broker for BMC Helix ITSM

Last modified by Ruchita Karuvath on 2025/02/06 09:12

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