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This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.
Example of using the platform REST API to modify an incident
You can use the PUT method to modify an incident.
Open the Postman - REST Client.
Create a token.
Set the Request URL as http://serverName:port/api/arsys/v1/entry/HPD:IncidentInterface/RequestIDOfAnIncidentOnHPD:IncidentInterface, for example: http://serverName:port/api/arsys/v1/entry/HPD:IncidentInterface/INC000000000806|INC000000000806
Select the operation as PUT.
Click Headers. Enter the following data as key value pair in the header:
Key
Value
Authorization
AR-JWT <tokengenerated>
Content-Type
application/json
Select raw.
From the list, select JSON.
Enter the JSON input for creating an incident. Refer to the following sample code.