Localizing a column in Shared Ticket Console

To obtain the GUID of the custom column

The globally unique identifier (GUID) is used to track the custom column label that you want to localize. 
To create a custom column, see the steps to create a custom column.

1. In BMC Helix Innovation Studio, on the Workspace tab, click Applications, and then click ITSM Application.
2. On the Views tab, click the customized view of the default view Default IT Console SM.
   
   
   
   
3. Select the JSON view.
   
   
   
   
4. In the JSON view, search for the GUID of the custom column that you want to localize and note it for reference.
   For example, search for the GUID of the Changemanager column.
   
   
   
   
5. Click Close.

To upload localization strings for the custom column

Before performing this procedure, you must obtain the GUID of the custom column that you want to localize.
To obtain the GUID of a custom column, see steps to obtain GUID of a custom column.

You can localize any custom column in Shared Ticket console. In this procedure, we are localizing the Changemanager column to Spanish.

1. In the ITSM Application page, select Actions > Download translations.
   The localizable-strings.json file is downloaded. 
   Open the file and verify that the GUID of the custom column matches with the one displayed in the JSON view that you noted in the GUID procedure.

2. Create a new JSON file and add the code to localize any custom column in Shared Ticket Console.
   For example, add the following code to localize the Changemanager column to Spanish:

   { 

   "es": { 

   "5f4003c2-f7a3-4ec3-86a4-753e98ee839c": "ES_Changemanager" 

   } 

   } 
   
   

3. Rename and save the file.
4. In the ITSM Applications page, select Actions > Upload translations.
5. Upload the new JSON file.