This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Data Management consoles and windows


You can create and manage dataload jobs in Data Management Job console in Mid Tier.

Functional areas of the Job Console

The following image shows the functional areas of the Job Console:

221_g_itsm_udm_job_console.png

The following table describes what you can do in each of the functional areas:

Functional
area

Description

Job Console banner

Breadcrumb bar

A navigation aid that contains links to related records that you opened from the console.

Breadcrumb navigation controls

The Back button takes you back one link in the breadcrumb trail.

The Forward button takes you forward one link in the breadcrumb trail. The Forward button is visible only if you have returned to a record on the breadcrumb trail that you previously viewed.

The drop-down menu contains links to all the records that you have viewed from the current view, including records that might not be currently visible in the breadcrumb trail.

The Home icon takes you to the IT Home page.

Job Console Header

Show

Select a job status to determine which jobs are displayed in the Job Console panel.

Filter By

Select All to show the jobs for all of the users for your company in the jobs table.
Select My Jobs to only show your jobs.

Navigation Pane

Job Functions

View options for creating jobs and searching for jobs.
For more information, see Job functions on the Job Console.

Other Functions

View options for creating templates, searching for templates, managing spreadsheets, validation error handling, setting application preferences, mapping aliases, registering Atrium Integrator jobs, and advanced configuration.
For more information, see Other functions on the Job Console.

Job Console panel

Refresh the Console

Click to refresh the console.

Create

Create a job.
For more information about creating a job, see Creating-a-data-load-job.

View

View a job.
For more information about viewing a job, see Viewing a job.

Cancel

Cancel a job.
For more information about canceling a jobs, see Deleting-or-canceling-a-data-load-job.

Delete

Delete a job.
For more information, see Deleting-or-canceling-a-data-load-job.

Jobs table

View list of jobs for your company or companies.

Job functions on the Job Console

The Job Console provides access to data load tasks. The following table describes the job function links in the navigation pane:

Link

Description 

Create Job 

Create a job.
For more information, see Creating-a-data-load-job

Search Job 

Search jobs.
For more information, see Searching for a job. 

Other functions on the Job Console

The following table describes the other functions in the navigation pane:

Important

If Service Request Management is installed and you have Request Catalog Manager or Administrator permissions for Service Request Management, the Export SRM Data link is available for use from the other functions in the navigation page. The Export SRM Data link launches the Import Export Console for Service Request Management.

Link

Description

Create Template

Create a template.
For more information, see Creating customized job templates.

Search Template

Search templates.
For more information, see Searching for job templates.

Alias Mapping

Manage data type aliases.
For more information, see Defining-aliases-for-data-types.

Application Preferences

Configure application preferences.
For more information, see Configuring-Data-Management-application-preferences.

Spreadsheets

Manage spreadsheets.
For more information, see Locating and managing spreadsheets.

Error Management

Handle errors captured in the Validation step.
For more information, see Managing-data-errors-from-data-load-jobs.

Atrium Integrator Jobs (only for DMT Admins) 

Register Atrium Integrator jobs.
For more information, see Registering-a-new-Atrium-Integrator-job-for-a-Load-step.

Best practice: We recommend that you consult with your AR Administrator before making changes. 

Advanced Configuration (only for DMT Admins) 

DMT Admins can open the UDM:Config form to configure the Atrium Integrator component.
These entries are input when the AR System serveris installed. We recommend that you consult with your AR Administrator before making changes.

Functional areas of the Job window

Use the Job window to make changes to your data load jobs, as shown in the following image: 
221_itsm_udm_job_window.png

Legend

Functional area

Description

1

Links

Provides audit log functionality.
For more information, see Links on the Job window.

2

View Audit Log

View the audit log.
For more information, see Viewing the audit log.

3

Create

Create steps.
For more information, see Creating-customized-data-load-jobs.

Create as New Job

Make a copy of the job so you can run it again as a new job.
This function enables you to run the Load steps again to load new data and also run the Validate and Promote steps.

4

Delete

Delete the selected step.
For more information, see Deleting jobs.

The Error Management console

The Error Management console displays all captured validation errors as shown in the following images. From this console, you can make corrections and mass updates to multiple staging forms:

221_Error_management_Console.png


Legend

Functional area

Description

1

Field Maintenance

Opens the Field Maintenance window where you can choose the fields that are available for the Return values panel.

2

Update staging

Updates the selected results list records with the replacement values.

Important: CI loads do not support Update staging.

3

Delete staging

Deletes the selected staging form records represented by selected rows in the results list.

Important: CI loads do not support Delete staging.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*