This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Configuring accent-insensitive search for a field

Configure an accent-insensitive search for a field to get the same search results when you search for strings with or without accented characters. For example, you want to consider Sebastián and Sebastian as the same strings when searching.

To make the search accent insensitive for a field, you must configure an accent-insensitive search on the field from where the data is fetched for that field.

For example, if you want an accent-insensitive search on the Customer name field of the incident screen (HPD:Help Desk form), you must configure an accent-insensitive search for the Full Name field of the CTM:People form because data in the Customer name field is fetched from the Full Name field of the CTM:People form.

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Troubleshooting FTS indexing issues

To configure accent-insensitive search for a field

  1. On the AR System Configuration Generic UI form, set the following CCS parameters in the com.bmc.arsys.server > platform-fts-0.platform-fts component:
    • Set the Full-Text-Accent-Chars-Ascii-Convert CCS parameter to T.
  2. In Developer Studio, perform the following steps:
    1. Open the form that contains the field for which you want to configure accent-insensitive search.
    2. Select the field for which you want to configure accent-insensitive search.
    3. Set the Index for property to FTS and MFS. 
      For more information, see Defining a field for FTS.
    4. Click Save.

 

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