Enabling BMC Helix Multi-Cloud Broker for BMC Helix ITSM

To enable BMC Helix Multi-Cloud Broker

To use BMC Helix Multi-Cloud Broker, perform the following steps as an administrator:

1. In Mid Tier, on the IT Home Page, select Administrator Console > Application Administration Console.
2. Click the Custom Configuration tab. 
   
   
   
   
3. In the Application Settings, click Helix Multi Cloud Service Management and then click Integration.
4. Click Application Configuration.

5. Click Open to update the BMC Helix Multi-Cloud Service Management connection settings:

   Field	Description
   Host	Enter the BMC Helix Platform server host name.
   User Name	Enter the BMC Helix Platform tenant administrator user name.
   Password	Enter the BMC Helix Platform tenant admin password.
   Port	Enter one of the following values:  For the https protocol, enter 443. If 443 does not work, enter -1. For the http protocol, enter 8008.
   Protocol	Enter http or https.

6. Click Search.

If the configuration is not done correctly or if you have entered incorrect values in any of the fields, the following error is displayed:
Error retrieving MCSM data, please contact your administrator.

After you have configured BMC Helix Multi-Cloud Broker application settings, you can view the information in brokered tickets from BMC Helix Multi-Cloud Broker in BMC Helix ITSM.

To update the BMC Helix Multi-Cloud Service Management password

If you change the password for BMC Helix Multi-Cloud Service Management, you must change the password in Mid Tier and also in classic Smart IT screens. As an administrator, perform the following steps:

1. Log in to BMC Helix ITSM as an administrator.
2. Click Configuration and select Admin Console Configuration.
3. Click and select Configuration.
4. In the Providers table, update the password for the Multi-Cloud Management pluggable provider.
5. Click Update Settings and the click Reload Providers.