Integrating with BMC Helix Service Monitoring for probable cause analysis

For integrating  with , as an administrator, you must set CCS parameters in . You then create authorization profiles in  so that the users can view the CIs or monitored devices in . 

To configure the Incident screen by updating CCS parameters

Update the following CCS parameters in the components as listed in the following table:

Setting name

Component

enableAIOPSIntegration

com.bmc.arsys.smartit

Helix-Portal-URL

com.bmc.arsys.server.shared

Helix-Portal-Tenant-Id

com.bmc.arsys.server.shared

innovation_suite.base.url

com.bmc.arsys.smartit

pca.numberOfDaysForViewRecentCR

com.bmc.arsys.smartit

IFrame-Allowed-Sites

com.bmc.arsys.server.shared

pca.refreshInterval

com.bmc.arsys.smartit

Related topic

Probable-cause-analysis-in-Incident-Management-by-using-BMC-Helix-Service-Monitoring

Setting configuration parameters in BMC Helix ITSM

User identities ( documentation)

Setting up access control ( documentation)

Importing and syncing users and groups at logon time  ( documentation)

For more information about these CCS parameters, such as description and default value to be entered, see Setting configuration parameters in BMC Helix ITSM.


Authorization profile in BMC Helix Operations Management

To view devices from  in ,  users need the appropriate permissions via roles and authorization profiles. These permissions are managed in . As an administrator, you must perform one of the following procedures to provide ITSM users the access to all or selected devices.

To provide access to all devices

When the  users are imported and synced in , by default they are added to the Licensed User user group. The following illustration explains the steps for mapping a licensed user group to an authorization profile and providing the authorization profile with the access to all the devices:

BHOM_AuthProfile_AllDevices.png

For the ITSM agents to view the Probable causal nodes in , perform the following steps:

  1. Launch .
  2. Select Administration > Authorization profiles.
  3. Click Create.
  4. Enter a name in Authorization Profile Name.
  5. Click +Add for Associated User Groups.
  6. In the Search for User Groups window, select Licensed User.

    Licensed_User.png

  7. In the Objects tab, from Associated Objects menu, select Edit.
  8. Select Devices and click Save.
  9. Click Save to save the authorization profile.

The ITSM users are provided with read-only access to all the devices.

To restrict access to selected devices

Make sure the ITSM users are mapped to specific support groups in the AR System Logical User Grouping form. When the support group data is imported and synced in , a user group with the type External ITSM is created. You can provide access to these support groups to view data of selected devices in . The following illustration explains the combinations of providing or restricting access to selected devices:

BHOM_AuthProfile_SelectedDevices.png

As an administrator, to provide access to these support groups to view data of selected devices in , you must perform the following steps:

  1. Launch .
  2. Select Administration > Authorization profiles.
  3. Click Create and then enter Authorization Profile Name.
  4. Click +Add for Associated User Groups.
  5. In the Search for User Groups window, select a user group that you want to map to selected devices in .

    SearchforUserGroups.png

  6. On the Objects > Devices tab, click +Add.
  7. In the Search for Objects window, search and select device(s).

    SearchForObjects.png

  8. Click OK.
  9. Click Save to save the Authorization profile.

Repeat this procedure to create authorization profiles for other support groups of your organization.

 

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