Tailoring fields and the appearance of Service desk


As an administrator, you can tailor the appearance and behavior of  to meet the needs of your organization. For example, you can add columns to consoles and can add fields to views.

Important

If you have enabled the Enable-Progressive-Views parameter in Setting configuration parameters in BMC Helix ITSM, you cannot use Screen Configuration to modify the appearance and behavior of classic

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views. You can perform these configurations to the PWA tickets by using  only.

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