Information

This site will undergo maintenance on Friday, 26 September at 2:00 AM CDT / 12:30 PM IST and may experience a short period of instability during that time.

Setting up incident management


As an administrator, you set up incident management from the Mid Tier. This section discusses how administrators can configure Incident Management to suit their organizations' business needs. Topics include:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix ITSM: Service Desk 25.3