BMC Helix ITSM: Service Desk 25.3
uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Release notes and notices
Updated 04 Sep 2025
Date | Summary | Reference |
---|---|---|
September 3, 2025 | Issues that were corrected by 25.3.01 and issues that remain open Patch 1 is available to on-premises customers. | 25.3 enhancements and patches |
August 28, 2025 | Issues that were corrected by 25.3.01 and issues that remain open Patch 1 is available to SaaS customers. | 25.3 enhancements and patches |
July 24, 2025 | Enhancements available in 25.3.00 are:
| 25.3 enhancements and patches |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents. Managing problem investigations and known errors As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage problems and known errors. Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to broadcast messages to users. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. | As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application. | |
As an administrator, set up integrations with other BMC products or third-party software. | As a developer, develop incident management and problem management integrations. | As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records. |
Communities | Knowledge Base | Education |
Get a list of all the videos and a PDF version of the BMC Helix ITSM: Service Desk documentation. | See the documentation of products related to BMC Helix ITSM: Service Desk. |
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