Choose the export format from the list below:
Filter
Export as Open Document Text (ODT) format using the Office Server
Export as Portable Document Format (PDF) using the Web Browser
Export as Rich Text Format (RTF) using the Office Server
Export as HyperText Markup Language (HTML)
Select the pages to export:
As an administrator, perform the following tasks to set up problem management:
Task
Reference
Ensure that users have the minimum permissions needed to access problem management functionality in BMC Helix ITSM.
Roles and permissions
If your organization requires custom fields to capture additional data in problem requests, add those fields to the problem investigation view.
Adding-custom-fields-to-the-Problem-Investigation-view
If your organization requires custom fields to capture additional data in known errors, add those fields to the known error view.
Adding-custom-fields-to-the-Known-Error-view
If your organization will create knowledge articles from problem investigations or known errors, set up the applicable knowledge article templates.
Creating and modifying knowledge article templates
Related topics
Learning-about-Problem-Management
Viewing-and-updating-problem-investigations-and-known-errors