BMC Helix ITSM: Service Desk 25.2
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Release notes and notices
Updated 08 Sep 2025
Date | Summary | Reference |
|---|---|---|
| April 15, 2025 | Enhancements available in 25.2:
| 25-2-enhancements-and-patches |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents.
Managing problem investigations and known errors As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage problems and known errors.
Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to broadcast messages to users.
|
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems.
| As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application.
| |
As an administrator, set up integrations with other BMC products or third-party software.
| As a developer, develop incident management and problem management integrations.
| As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records.
|
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM: Service Desk documentation.
| See the documentation of products related to BMC Helix ITSM: Service Desk.
|
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*