Troubleshooting Ask HelixGPT

Solution 1:

In Mid Tier, ensure that the URL of the HelixGPT Assistant service is present in the HelixGPT-Assistant-Service-URL CCS parameter of the com.bmc.arsys.server.shared CCS component. 

For more information, see Setting configuration parameters in BMC Helix ITSM.

If the URL is not present, contact your BMC account manager.

Solution 2:

The following objects are updated in Developer Studio for the Ask HelixGPT feature. 

If you have an overlay of the SHR:SV_TicketDisplay form in Developer Studio and you have upgraded BMC Helix ITSM from an earlier version, make sure you reconcile the following objects:

Make sure you have performed the following actions:

• Set the correct API endpoint URL and API key for the model you want to use for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI.
• Associate the model you want to use with ITSM Resolution Skill and ITSM Conversation Skill for the BMC Helix IT Service Management application in the BMC HelixGPT Manager administrator UI.
• Run the data connection jobs for the data sources of the BMC Helix IT Service Management application and make sure that the data sources are indexed. 

• BMC HelixGPT Manager shows a seed data error when you try to associate another model with an out-of-the-box skill for the BMC Helix IT Service Management application.
  
  
• You cannot link other prompts to an out-of-the-box skill for the BMC Helix IT Service Management application. 

Work around:

1. Log into BMC Helix Innovation Studio with administrator credentials.
2. Select the Development mode as Base.
3. Click Workspace.
4. On the Workspace page, click the HelixGPT Manager application to open it.
5. On the Rules tab, click the Protect Seed Data - Skill rule.
6. On the Edit tab of the Protect Seed Data - Skill page, expand GENERAL and turn off the Enabled toggle key.

7. In BMC HelixGPT Manager, associate the model or link the prompt you want to the out-of-the-box skill for the BMC Helix IT Service Management application and save the changes.
   For information about associating a model or linking a prompt to a skill, see Updating prompts and skills for consistent and efficient responses from BMC HelixGPT.

   Warning

   Do not modify any other out-of-the-box configuration.

8. Open the Protect Seed Data - Skill page and turn on the Enabled toggle key.