Setting up problem management

As an administrator, perform the following tasks to set up problem management:

Task	Reference
Ensure that users have the minimum permissions needed to access problem management functionality in BMC Helix ITSM.	Roles and permissions
If your organization requires custom fields to capture additional data in problem requests, add those fields to the problem investigation view.	Adding-custom-fields-to-the-Problem-Investigation-view
If your organization requires custom fields to capture additional data in known errors, add those fields to the known error view.	Adding-custom-fields-to-the-Known-Error-view
If your organization will create knowledge articles from problem investigations or known errors, set up the applicable knowledge article templates.	Creating and modifying knowledge article templates

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