This documentation supports the 25.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Configuring Smart Recorder

As an administrator, you can configure Smart Recorder to meet your organization's needs by performing the following tasks:


Related topics

Smart-Recorder-overview

Handling-tickets-dynamically-with-Smart-Recorder

Administering

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*