This documentation supports the 25.1 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

Setting up incident management

As an administrator, you set up incident management from the Mid Tier. This section discusses how administrators can configure Incident Management to suit their organizations' business needs. Topics include:

Related topics

Setting up and modifying Foundation data by using Application Administration Console

Learning-about-Incident-Management

Smart-Recorder-overview

 

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