BMC Helix ITSM: Service Desk 25.1
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Release notes and notices
Updated 21 Aug 2025
Date | Summary | Reference |
|---|---|---|
| April 1, 2025 | Multiple issues corrected | Not applicable |
| March 11, 2025 | Patch 1 for version 25.1 is available for on-premises customers. | Not applicable |
| February 25, 2025 | Multiple issues corrected | Not applicable |
January 29, 2025 | Enhancements available in 25.1:
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As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents.
Managing problem investigations and known errors As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage problems and known errors.
Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to broadcast messages to users.
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As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems.
| As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application.
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As an administrator, set up integrations with other BMC products or third-party software.
| As a developer, develop incident management and problem management integrations.
| As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records.
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Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM: Service Desk documentation.
| See the documentation of products related to BMC Helix ITSM: Service Desk.
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