BMC Helix ITSM: Service Desk 25.1
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Release notes and notices
Updated 21 Aug 2025
Date | Summary | Reference |
|---|---|---|
| April 1, 2025 | Multiple issues corrected | Not applicable |
| March 11, 2025 | Patch 1 for version 25.1 is available for on-premises customers. | Not applicable |
| February 25, 2025 | Multiple issues corrected | Not applicable |
January 29, 2025 | Enhancements available in 25.1:
|
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents. Managing problem investigations and known errors As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage problems and known errors. Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to broadcast messages to users. |
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems. | As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application. | |
As an administrator, set up integrations with other BMC products or third-party software. | As a developer, develop incident management and problem management integrations. | As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records. |
Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM: Service Desk documentation. | See the documentation of products related to BMC Helix ITSM: Service Desk. |
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