This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.To view an earlier version, select the version from the Product version menu.

21.3 patches

Review the fixes and updates in patches to BMC Helix ITSM: Service Desk 21.3 that might impact your users.

New features and enhancements were delivered in versions 21.3 and 21.3.01 for SaaS customers. Starting with 21.3.02 patch release, these features and enhancements are also available for on-premises customers. For more information, see BMC Helix ITSM release notes and notices.

Related topics

21-3-enhancements

Known-and-corrected-issues

Release-notes-and-notices

Available patches

Patch version

SaaS

On premises

Defect fixes

Updates

21.3.11

✅️


None

21.3.10

✅️

✅️

None

21.3.09

✅️


None

21.3.08

✅️


None

21.3.07

✅️


None

21.3.06

✅️

✅️

None

21.3.05

✅️

✅️

21.3.04

✅️

✅️

None

21.3.03

✅️


None

21.3.02

✅️

✅️

21.3.01

✅️


(On premises only) Downloading and installing the patch

Download from EPD

See Downloading the installation files in BMC Helix Service Management Deployment online documentation.

Patch installation

See Upgrading BMC Helix IT Service Management to 21.3.06 in BMC Helix Service Management Deployment online documentation.


SaaS application patching

BMC applies patches during Maintenance windows. 

 

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