GetListOfRelatedKnownErrors function
The GetListOfRelatedKnownErrors function enables you to retrieve a list of related known errors.
Input values
Web service field | Field value | Notes |
|---|---|---|
Problem_Number |
| Only the HelpDesk_Query_Service operation uses this field. |
Qualification | AR System qualification | Only the HelpDesk_QueryList_Service operation uses this field. |
Output values
Web service field | Notes |
|---|---|
Association_Type01 | The relationship type from the Known Error to its related record |
Request_ID01 | The ID of the record related to the Known Error |
Request_Type01 | The type of ticket related to the Known Error |
These output values are in addition to the output values mentioned in KnownError_Query_Service-and-KnownError_QueryList_Service-functions.
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