GetListOfRelatedKnownErrors function
Retrieve a list of related known errors by using the GetListOfRelatedKnownErrors function.
Input values
Web service field | Field value | Notes |
|---|---|---|
Problem_Number | Only the HelpDesk_Query_Service operation uses this field. | |
Qualification | AR System qualification | Only the HelpDesk_QueryList_Service operation uses this field. |
Output values
Web service field | Notes |
|---|---|
Association_Type01 | The relationship type from the Known Error to its related record |
Request_ID01 | The ID of the record related to the Known Error |
Request_Type01 | The type of ticket related to the Known Error |
These output values are in addition to the output values specified in KnownError_Query_Service-and-KnownError_QueryList_Service-functions.