HelpDesk_GetWorkInfoList function
The HelpDesk_GetWorkInfoList function enables you to retrieve a list of work info records for a list of incidents.
Input values
Web service field | Field value | Notes |
|---|---|---|
Incident_Number |
| Only the HelpDesk_Query_Service operation uses this field. |
Qualification | AR System qualification | Only the HelpDesk_QueryList_Service operation uses this field. |
Output values
Web service field | Notes |
|---|---|
Incident_Number | Incident number that the work info belongs to |
WorkInfoCommSource |
|
WorkInfoInstanceID |
|
WorkInfoNotes |
|
WorkInfoStatus |
|
WorkInfoSubmitDate |
|
WorkInfoSummary |
|
WorkInfoType |
|
WorkInfoAttachment1Data | Attachment Information |
WorkInfoAttachment1Name |
|
WorkInfoAttachment1OrigSize |
|
WorkInfoAttachment2Data |
|
WorkInfoAttachment2Name |
|
WorkInfoAttachment2OrigSize |
|
WorkInfoAttachment3Data |
|
WorkInfoAttachment3Name |
|
WorkInfoAttachment3OrigSize |