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BRID

Source topic	Destination BRID topic
issues table	Deployment known and corrected issues Deployment release notes and notices
Onboarding and implementing	Installing

HKM

Source topic destination	Destination HKM topic
Creating-question-sets-for-assessing-knowledge-articles	BMC Helix Knowledge Management by ComAround
KCS-knowledge-article-assessment	Accessing product documentation provided by help articles
KCS-knowledge-article-assessment	Learning about KCS v6 verified BMC Helix Knowledge Management by ComAround
Creating-knowledge-articles-for-sharing-information	BMC Helix Knowledge Management by ComAround
Learning-about-Knowledge-Management	Learning about KCS v6 verified BMC Helix Knowledge Management by ComAround
Creating-knowledge-articles-for-sharing-information	Accessing product documentation provided by help articles

Change management

Source topic	Destination Change topic
Managing-approval-requests	Approving or rejecting a change request by using an email or Approval Central
Configuring-approvals	Configuring email-based approvals

Smart IT

Source topic	Destination Smart IT topic
Learning-about-Knowledge-Management	Centralized configuration

Smart Reporting

Source topic	Destination Smart Reporting topic
Preparing-to-use-KCS-reports-in-BMC-Helix-ITSM	Configuring settings to cross-launch reports
Preparing-to-use-KCS-reports-in-BMC-Helix-ITSM	Creating custom reports and charts
Preparing-to-use-KCS-reports-in-BMC-Helix-ITSM	Smart Reporting user roles and permissions
Generating KCS custom reports	Creating custom reports and charts
Generating KCS custom reports	Accessing Smart Reporting
Preparing-to-use-KCS-reports-in-BMC-Helix-ITSM	Onboarding
Preparing-to-use-KCS-reports-in-BMC-Helix-ITSM	Configuring settings to cross-launch reports

SD

Source topic	Destination SD topic
Creating-knowledge-articles-for-sharing-information	Relating items to incident requests
Configuring-knowledge-article-review-and-approval	Configuring columns in ticket console
Setting configuration parameters	Enabling affected assets and affected services for incident

Innovation Suite

Source topic	Destination IS topic
2023-07-04_00-41-37_a	Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround

Dashboards

Source topic	Destination topic
Generating predefined Knowledge Management reports with BIRT	BMC Helix ITSM KCS Effectiveness and Efficiency dashboard

Last modified by Pratik Goswami on 2026/04/27 14:06

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BMC Helix ITSM: Knowledge Management 26.1