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Service Management
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BMC Helix ITSM: Knowledge Management
BMC Helix ITSM: Knowledge Management 22.1
Troubleshooting

This documentation supports the 22.1 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Troubleshooting

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics for information about troubleshooting the Knowledge Management, such as problems you might encounter while using the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

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Known issues

Known-and-corrected-issues

Diagnostics and logs

Working with logs

Viewing the log file

Tags: troubleshooting errors issues

Last modified by Oleksandra Bunchuk on 2025/04/27 15:51

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