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This documentation supports the 22.1 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Changing the initial approver for ad-hoc approvals




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To change the initial approver for ad-hoc approvals

You can use the AR System - Approval Server Process Definition form to change the initial owner for the Ad-hoc approval chain.

  1. In the flyout menu, select Quick Links > Approval Administration Console.
  2. On the Process tab of the the AR System - Approval Server Administration form, select the RKM_Adhoc process, or your custom ad-hoc process if you created one, and click View.
  3. On the AR System - Approval Server Process Definition form, use the menu of the First Approver Field to select a knowledge article field that contains the name of a user. 

    For example, select the Submitter field from the menu to make the person who submitted the knowledge article its initial approver. The First Approver Field will then display $Submitter$ as its value.

    Warning

    Note

    By default, the First Approver Field for the RKM_Adhoc process displays $ArticleOwnerLoginID$ as its value.

  4. Click Save.



 

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BMC Helix ITSM: Knowledge Management 22.1