Configuring Knowledge Management

You can set up the application to contain entries about the various people, groups, skills, responsibilities, and geographic locations associated with your organization. You can also configure assignments to automatically assign articles to support groups and roles by using fields as search criteria against the Assignment Configuration form. By configuring visibility groups, you can restrict access to knowledge base content. Consult the following topics to learn about BMC Helix ITSM: Knowledge Managementapplication configurations.

Goal	Topic
To view the configuration data after configuring BMC Helix ITSMas a standard configuration	Configuring BMC Helix ITSM applications(BMC Helix ITSMdocumentation).
To configure a company as the first step in standard configuration	Creating and modifying company-specific excluded subjects(BMC Helix ITSMdocumentation).
To create organization in standard configuration	Extending access to additional CI people organization relationships(BMC Helix ITSMdocumentation).
To create locations in standard configuration	Configuring support group assignments(BMC Helix ITSMdocumentation).
To create support groups in standard configuration	Configuring support group assignments(BMC Helix ITSMdocumentation).
To create records for both IT support staff and non-support staff	Updating people information(BMC Helix ITSMdocumentation).
To define the application administrator	Defining an application administrator(BMC Helix ITSMdocumentation).
To convert articles from external file formats	Converting-articles-from-external-file-formats
To manage knowledge article sources	Managing-knowledge-sources
To configure system settings	Applying system settings (BMC Helix ITSMdocumentation).
To configure submitter mode	Granting users access to the BMC Helix ITSM Requester console (BMC Helix ITSMdocumentation).
To enable localization	Localizing the server (Action Request Systemdocumentation).
To set tenancy mode	Setting up the Tenancy mode (BMC Helix ITSMdocumentation).
To configure the Notification Engine threads count	Setting ports and RPC numbers (Action Request Systemdocumentation).
To change the time zone	Setting up the time zone (Action Request Systemdocumentation).

Configuring Knowledge Management

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