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BRID

Source topic	Destination BRID topic
Issues-tables	Deployment known and corrected issues Deployment release notes and notices
Onboarding-and-implementing	Installing

Change management

Source topic	Destination Change topic
Managing-approval-requests	Approving or rejecting a change request
Configuring-approvals	Configuring email-based approvals

Smart IT

Source topic	Destination Smart IT topic
Reviewing-a-knowledge-article	Reviewing a knowledge article in Smart IT as a primary and alternate approver
Learning-about-Knowledge-Management	Centralized configuration
Learning-about-Knowledge-Management	Creating knowledge articles for sharing information
Learning-about-Knowledge-Management	Resolving tickets with the help of Knowledge articles using Smart IT
Learning-about-Knowledge-Management	Overview of the Knowledge-Centered Service
Reviewing-the-knowledge-team-s-performance-by-using-KCS-reports	Creating question sets for assessing knowledge articles
Creating-knowledge-article-templates	Smart IT troubleshooting
Configuring-application-settings	KCS knowledge article assessment

Smart Reporting

Source topic	Destination Smart Reporting topic
Preparing-to-use-KCS-reports	Onboarding
Preparing-to-use-KCS-reports	Configuring settings to cross-launch reports

Last modified by vaiskulk on 2023/07/10 05:10

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BMC Helix ITSM: Knowledge Management 21.05