Phased rollout This documentation supports the 21.05 version of BMC Helix ITSM: knowledge Management. To view an earlier version, select the version from the Product version menu.

Integrating


Action Request Systemintegrations withBMC Helix ITSM: Knowledge Management allow users to communicate and share data with the following applications:

  • BMC Digital Workplace
  • Chatbot
  • Livechat
  • BMC Helix ITSM: Smart IT

These applications provide the ability to search the knowledge base. 

Consult the following use cases for information about how to achieve value with BMC Helix ITSM: Knowledge Management:

Use case

Business value

Products used

Enables a collaborative approach to provide knowledge for self-service.

  • BMC Service Request Management
  • BMC Digital Workplace
  • Livechat
  • Chatbot

The practices defined in KCS enhance the collective efforts of the knowledge team to create and maintain a rich knowledge base.

BMC Helix ITSM: Smart IT

BMC Helix ITSM: Smart ITallows users to leverage the knowledge articles by displaying a list of related knowledge articles when you create or update a ticket.

BMC Helix ITSM: Smart IT

 

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