25.1 enhancements and patches
BMC applies upgrades as described in theBMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On premises only) Downloading and installing the patch
Downloading from EPD | See Downloading the installation files in BMC Helix Service Management Deployment documentation. |
|---|---|
Patch installation | See Upgrading BMC Helix IT Service Management to 23.3.04 in BMC Helix Service Management Deployment documentation. |
25.2.00
Track resolved and closed incidents in Real-time incident correlation clusters
As a service desk manager, you can view the list of resolved and closed incidents in Real-time incident correlation clusters. You can then download the list for further analysis to improve incident management in your organization.
Download Proactive problem management clusters with job configuration for offline analysis
As a problem coordinator, when you download Proactive problem management clusters, the complete job configuration details appears in the downloaded file. When you share the file with other users, the job details help them understand how the clusters are created, promoting clustering transparency and collaboration amongst problem coordinators.
For more details, see ...............
Relate problem investigations to known errors in fewer steps
As a problem coordinator, you can relate existing known errors with the incidents within the Proactive problem management clusters through BMC Helix ITSM Insights. You need not spend time and effort navigating to BMC Helix ITSM to establish the relationship. You can use the saved time and effort to address other critical issues.
For more details, see..................
25.1.01
There are no new features or enhancements in this release.
25.1.00
Access context-specific resources in the self-help widget
In the self-help widget, access resources to help you on many screens within the product. Click the link below the Search bar to view guides, videos, or documentation links specific to the screen.
What else changed in this release
The following table lists the changes in the product behavior in version 25.1.00:
Update | Product behavior in versions earlier than 25.1.00 | Product behavior in version 25.1.00 |
|---|---|---|
Incidents of different language description can be grouped together based on semantic similarity. | The algorithm grouped similar incidents in a cluster based on the language of the incident details. | The Real-time incident correlation's new multilingual algorithm can identify the similarity amongst incidents irrespective of the language of the incident description. Therefore, the algorithm groups semantically similar incidents in a single cluster. |
Support for Canadian English, and French languages | BMC Helix ITSM Insights user interface supported the standard languages except Canadian English and French languages. | BMC Helix ITSM Insights user interface supports Canadian English, and French languages along with other standard languages. For more details, see User interface fundamentals. |