Sharing proactive problem management jobs with others

As a problem coordinator or problem manager, you create jobs to generate clusters of the most impacting set of recurring incidents. You can then perform a root cause analysis of these recurring incidents.
You can also share a copy of your job with other users so that they can generate similar clusters for further analysis. By using this feature, the recipient users need not replicate the efforts in creating jobs for generating similar clusters.
Job details also appear in clusters downloaded from the dashboard. Alternatively, you can share downloaded clusters with other users to share job configuration details.

To share a job

You can share a copy of the job with other users to generate similar clusters for root cause analysis.
 

1. Navigate to the Proactive problem management settings page.
2. In the Action column of the job that you want to share, select Action > Share.

1. In the Share job with box, enter the user that you want to share the preset with.
2. Click Add. 
   The added users and groups are displayed in the Recipients section.

3. Click Save.
   A copy of the shared job is displayed in the recipient's job table in the unavailable state.

    

To review a shared job

When you receive a shared copy of a job, we recommend that you review the job before enabling or running it. You can make changes to the job, save a copy, and run or enable it.

1. Navigate to the Proactive problem management settings page.
2. In the Action column of the job that you want to review, select Action > View.
3. (Optional) To delete a job, in the Actions column, from the Action list, select Delete.

To enable or run a shared job

Before enabling a shared recurring job or running a shared one-time job, you must save your own copy of the job. You can either rename the shared job or retain the job name as shared with you.
 

1. Navigate to the Proactive problem management settings page.

2. Depending on the type of the shared job, perform one of the following actions:

   Type of job	Action
   One-time job	Corresponding to the shared job that you want to run, in the Actions column, from the Action list, select Run now.
   Recurring job	Corresponding to the shared job that you want to enable, click the Enable run toggle key.

   Based on your selection, the Enable shared job or Run shared job dialog box is displayed.

3. Rename the shared job.
   (Optional) Alternatively, you can retain the name of the job shared with you.
4. Click Save. 
   A copy of the shared job is saved in your system, and the job is queued for execution.

What happens if I make changes to a shared job?

When you update a job that is shared with other users, you must resend it for them to view the updates.