Approving the change request by using alternate approvers

Sometimes an approver might be unavailable because of a scheduled vacation or business event. For that period of time, the approver should designate an alternate approver because change requests still require approval. If you are acting as an alternate approver of a change request, you have the same signature authority as the approver for whom you are serving. Your authority as an alternate approver exists for a specific time period, and for the designated approval process or processes.


Related topics

Configuring-change-and-release-review

To review and approve a change request as an alternate approver

If you are an alternate approver, an override approver, a global override approver, or an ad hoc approver, you approve the change request in the Approval list window. 

  1. Open the change request in PWA.
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  2. Click Show approvers.
    In the Approval list, you can filter the change request by using the following filters:

    Filter

    Description

    My pending approvals

    Lists all the approvals for which you are the approver.  When you use this filter, the option to approve, reject, or hold the change request is displayed.

    All pending approvals

    Lists all the pending approvals. When you use this filter, the option to approve, reject, or hold the change request is displayed.

    Closed approvals

    Lists all the approvals that are closed.

    All approvals (Preview only)

    Lists all the approvals.


  3. Select the entry that you want to approve.
  4. Enter the approval reason in Rational for approval.
    The administrator can configure the Rational for approval field as mandatory. For more information, see Form to create and modify approval processes. 

  5. If the Password field is displayed, enter the value in the Password field.

    Important

    You do not see the Password field in the following situations:

    • If you are authenticated by using BMC Helix SSO, you do not see the Password field, you enter the user id and password from the login screen.
    • If your administrator has not configured the Password field as mandatory in the change approval process. For more information, see Form to create and modify approval processes.
  6. Click Approve.
    You can similarly reject or hold a change request. 
  7. Click Close.


Instructions for classic interface

View instructions for Mid Tier

To act as an alternate approve

  1. Open the Approval Console.

  2. From the Action Menu, click Search My Approvals.  

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  3. In the Acting As field, select Alternate.
  4. In the User field, type the name of the user for whom you are acting as the alternate.
    You must enter that user's exact AR System logon name.
  5. Select the approval process.
  6. Verify that the approval Status field is set to Pending.
  7. Click Search.
    The Approval Requests table is populated with the pending requests for the user for whom you are acting as alternate, instead of your own pending requests.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*