Viewing approvers for a change request

You can view the approvers for the various stages of a change request, such as Business Approval, Completion Approval. For example, you are assigned a change request. You want to know the approvers assigned to the change request at different approval stages.

Important considerations about the All pending approvals and the My pending approvals filters follow:

Depending on the value specified in If multiple approvers option on the AP:Role form in BMC Helix ITSM, the system identifies the approvers in the Approvers column.
On the AP:Role form, when the If multiple approvers option is set to One must sign, one of the members of the support group and all the individual approvers must review and approve the change request.
On the AP:Role form, when the If multiple approvers option is set to All must sign, all the members of the support groups and all the individual approvers must review and approve the change request.
Individual reviewers and support groups with single member are by default listed in the Approvers column.
When one of the members of the support group keeps the change request on hold, the Approval list window still displays names and details of reviewers from the support groups. Other pending reviewers can review the change request.
When one of the members of the support group approves the change request, the approver and other members of that support group are moved under the Closed approvals filter. Reviews by the other reviewers of that support group are bypassed.
When an approver rejects the change request, all the pending reviewers are automatically moved under the Closed approvals filter. The change request is moved to the Reject status, and it is not passed to the next status. The rejected change request can be later resubmitted. For more information, see Resubmitting a rejected change request.
When you restart the same change request, the system displays the status previous to the status that required review. For example, if the change request is rejected when in the Review Approval status, the change request can be resumed from the Draft status. If the change request is rejected when in the Scheduled for Approval status, the change request can be resumed from the Planning in Progress state.
When a reviewer belongs to multiple support groups, the support group name is displayed on the basis of the first match group. It could be any group. The system selects the first match group out of the groups assigned for review to which the user belongs.

To see approvers for a change request

Open the change request.
Perform one of the following steps:
- Select More > Approval list.
- In the approval banner, click Show Approvers to view the Approval lit window.
Select the value from the approval filter.

Warning
Important
When you select Closed approvals, Approval process column is displayed instead of Approval phase column.

Instructions for classic interfaces

View instructions for classic Smart IT

To see the list of approvers

On the Open tab, the reviewer can see a list of reviewers who have not yet made their decision about the change request or have put it on hold. The Closed tab displays a list of reviewers who have already approved or rejected the change request.

View instructions for Mid Tier

In the Approvers table on the Work Detail tab of the Infrastructure Change form, you can see the approvers for the change request.

Initially, the Approvers table displays all pending reviewers for the current approval phase. The Show list provides filters so that you can display all approvers or a subset of approvers. The following filters are provided:

Filter	Description
Pending	Displays approvers whose approval is pending. Important: If an alternate approver has been configured for a change approval, the user name of the alternate approver is displayed irrespective of the logged on user. However, when you are viewing the Approved list, if an Override Only Admin user is logged on, the Admin user's name is displayed in the Alternate Approver column.
Approved	Displays approvers who have already approved the change request. Important: When you log on as a Override Only Admin and the change has been approved or rejected by an alternate approver, the Alternate Approver column displays your user name instead of the alternate approver.
Rejected	Displays approvers who have already rejected the change request.
Hold	Displays approvers who have put the approval of the change request on hold.
More Information	Displays approvers who have requested for more information to approve the change request.
Cancelled	Displays approvals that were cancelled.
Error	Displays approvals that encountered errors.
Closed	Displays approvals that have been closed.
Future Approvers	Displays approvers for future stages of the change request, regardless of whether you have configured an approval mapping or not. This filter is useful when a change request must go through multiple approval phases. If the change was moved to a previous stage, displays pending approvals for the phases that will occur in future. If no approval mapping is detected for a particular stage, the list of approvers for that stage appears as NONE. Tip: To see which approvers are required for a specific future phase, view the future approvers and sort on the process column.
All Approvers	Displays all the approvers for all stages of the change request if approval mappings have been configured. This list including approvers who have already approved or rejected the change request. If the change was moved to a previous stage, it displays all existing signatures that were generated for the phases that have already occurred, and any future signatures associated to the change request.

For each approver, the Approvers table displays the following information:

The approval status, such as Approved or Pending.
Warning
Important
The value of the Self approver indicates that the request submitter has the required authority to approve the change request and does not require any additional approvers to take action. This request is considered to be a self-approved request. A self approval rule is defined in the approval process for this option.
The approver's logon ID and name.
The approval process, such as Change Level-Review.

Viewing approvers for a change request

To see approvers for a change request

Instructions for classic interfaces

To see the list of approvers

BMC Helix ITSM: Change Management 25.2

On this page