Managing change

The Change Management module in BMC Helix ITSM enables your organization to plan, assess, schedule, coordinate and evaluate work which results in changes to your technology environment.

Related topics

Managing releases

Managing tasks

Using reports, flashboards, and dashboards

Change management interface

Accessing and navigating the change tickets

Getting started with a change request

Plans for change request dependencies

Monitoring the progress of a change request

Relating items to the change request

Tasks throughout the Change Management life cycle

Analyzing the risk and impact of change requests in the Review and Authorize stage

Approving change requests in the Approval stage

Completing and closing a change request in the Closed stage

Configuration items

Creating a CI

Managing bulk inventory items and other configuration items

Time and effort for a change request

Managing change

Scheduling changes by using the Calendar

Notifications and reminders for a change request

Change notifications

Defining and sending reminders

Sending messages related to records

Service targets for a change request

Creating and viewing service targets for change requests

Common consoles

The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:

Managing your work by using Ticket Console

Searching for records in the application consoles

Managing and tracking work assignments

Common tasks

The following topics are in the BMC Helix ITSM online documentation:

Setting up the IT Home page

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter

Viewing CI and service relationships in the Service Context

Broadcasting messages

Tracking work history with Work Info logs

Managing change

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